Terms & Conditions

When you sign up to Mitchells Wine Merchants for online purchases we collect personal information to enable us to process and deliver your order. By registering your details on our website you consent to Mitchells Wine Merchants recording, maintaining, holding and using personal data we collect about you.

Information can also be collected from your order history which allows Mitchells Wine Merchants to send you offers, which we feel will be of particular interest to you. If you prefer not to receive this information please contact us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

Mitchells Wine Merchants uses “cookies” placed in the browser file to help us collect general information about the behaviour of our visitors on our site. This helps us to constantly monitor and improve our website functionality and personality.

If you have any queries relating to the privacy matters please contact us by email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

Cookies are tiny text files stored on your computer when you visit certain web pages. At laithwaites.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on laithwaites.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

Strictly necessary cookies - These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket' cannot be provided.

Performance cookies - These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don't collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.

Functionality cookies - These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you've made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.

Targeting or advertising cookies - These cookies are used to deliver adverts more relevant to your personal interests. Alongside this they limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won't keep seeing irrelevant adverts or the same adverts over and over. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and the information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com

In these Terms references to “we” or “us” are to Mitchells Wine Merchants Limited a company incorporated in England (registered number 3741055) whose registered office is at 354 Meadowhead, Sheffield, S8 7UJ, Our registered VAT number is GB728064922

As a condition of purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity, purchases as well as updates about our website, services, vouchers and other promotional offers. You can opt out of promotional emails by clicking the unsubscribe link at the bottom of any such email correspondence or by contacting us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

Mitchells Wine Merchants are fully committed to the Data Protection Act 1998 and are dedicated to the privacy of your information.

All information including Credit card details are sent and received using the latest in secure E-commerce software. Mitchells Wine Merchants will continue use new security protocols and software as they become available. If you have any questions about any aspect of site security please contact us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

These terms “Terms” apply if you want to purchase products from our online store. These Terms should be read alongside, and are in addition to our Privacy Policy and Cookie Policy.

Please read these Terms carefully before using the sites or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the site from time to time, including the terms of use. . By using the Sites (by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access these Sites or place an order with us.

The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the products ordered unless we have notified you that we do not accept your order. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you be Mitchells Wine Merchants nor at the point when you receive an email from Mitchells Wine Merchants acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

• Our inability to obtain authorisation for your payment
• Our inability to verify that you are aged over 18
• The identification of a pricing or product description error
• The repeated or fraudulent use of vouchers.

All prices are quoted in pounds sterling, and may be per bottle or per individual item, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a automatic acceptance.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

With regards to the vintages of products, (wine inparticular) although we endeavour to ensure that all vintage information on our site is accurate occasionally an error may occur or vintage are not updated, if you are looking for a specific vintage please contact us directly on 0114 2740311 or [email protected] before ordering.

All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we will substitute wines for a later vintage.

We deliver throughout the UK except for the Channel Islands, Northern Island and BFPO addresses. Delivery Days are dependent upon when orders are placed. For further details of these delivery options and prices for delivery please go to the Delivery Information section of our Site. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Our deliveries are made by Interlink Express Carriers and will require a signature. Delivery times and the drivers name will be SMS messaged to the contact number left on when placing the order. If you are out, the delivery driver will attempt a drop with neighbours, if they are unavailable a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.

If goods are unwanted please contact us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

Any goods that are returned need to be unopened and intact and in their original packaging.

Please return items orderedto the following address:

Mitchells Wine Merchants

352 Meadowhead 

Sheffield 

S8 7UJ

Refunds will be made by the same payment method you originally used to make payment. Please note the postage for return of unwated goods is not covered by us, you will be charged for the return. 

When an order is placed, payment is taken, you shall not receive a confirmation email until the items are picked and packed. If any items are unavailable we will contact you to offer a replacement alternative or refund. Refunds will be issued by the same payment method you originally used to make payment, and may take 5-10 working days to re enter your account dependant on your bank.

As we're so confident about all of our products we are happy to replace any that are faulty or offer a refund where appropriate, subject to the following conditions:

If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions.

All Cigars are inspected before packing. Cigars are natural products and may vary in colour, tightness & flavour.

We will arrange to replace the faulty bottle(s) or item and offer a refund upon return of the item if it meets faulty guidelines. We reserve the right to request the return of faulty bottles for inspection so please retain them.

Imperfections on Labels - we will not take responsibility for imperfections on labels. Unfortunately some bottles come into us with slight imperfections, inparticular whiskys which are no longer in cartons.  We will not offer refunds on these items. 

If you suspect that any of our products may be faulty please contact us via email: [email protected] or via phone on 0114 2745587 mon-fri 10am – 5pm, any hours after this will be shop enquiries only. One of our team will be more than happy to discuss and resolve the matter to your satisfaction.

Unless otherwise stated, voucher codes are only to be used once by customers who are 18 years or over. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. Where a voucher is used in breach of the above conditions we reserve the right to refuse to supply wines to you or to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the goods.

Wines purchased from us are for the customer's own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.

If you are a Wholesale outlet and would like to enquire about wholesale opportunities, please contact us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Mitchells Wine Merchants are committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. Images on our website are for representation only, vintages, labels & bottle shapes may vary slightly. We will do all we can to ensure that we try and keep these images up to date.

Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

We will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.

Customers should also be aware of the following inherent risks and warnings:

• Alcohol should be consumed in moderation.
• A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
• Red wine in particular may cause staining if spilt so extra care should be taken.
• Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

Please note that while we take every care to make sure the product information displayed on our website is correct, products are subject to change. This may affect allergen information therefore you should always check product labels and not rely solely on the information presented here.
 

If you do have any queries regarding a product please contact us on either 0114 2740311 or [email protected]. 

We will do our upmost best to help you or point you in the direction of the producer.

If you have any questions regarding orders or any general enquiries please do let us know by:

• Entering the details on the Contact Us page
• Emailing: [email protected]
• Calling us on: 0114 2745587 mon-sat 10am – 5pm, hours after this will be shop enquiries only.
• Writing to us at:

Mitchells Wine Merchants
354 Meadowhead
Sheffield
S8 7UJ

To comply with licensing and other legislation, the Sites are only available to those aged 18 years and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use the Sites. We will ask you to enter your date of birth when registering to our site, this is compulsory before making any purchase.

You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Sites.

Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice. We will not be liable for any reason if the Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of these Terms and that they comply with them.

The Site requires you to register an account with us in order to purchase products. By registering you agree that:

• The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
• You will notify us immediately of any changes to the personal information by updating your details within your online account or by contacting us via email: [email protected] or via phone on 0114 2745587 mon-sat 10am – 5pm, any hours after this will be shop enquiries only.
• You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information.

If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Mitchells Wine Merchants Logo & Company Image) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.

• You may post reviews, ratings, messages, comments and other content which may be disclosed, submitted or offered to us on or through the Sites.
• This right is extended on condition that the Submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, Submissions should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your Submissions. We reserve the right, but not the obligation, to remove or edit any Submissions.
• If you disclose, submit or offer any Submissions, unless indicated otherwise, you:
• Grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media.
• Grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose.
• Agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions.
• Represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person's or entity's rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.

These terms also govern any Submissions you make on any of our related third party websites or pages such as our Facebook page, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of us or our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms and the third party social networking sites' terms of use, as applicable.

We have taken every care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, any views or comments made). Access to and use of the Sites and any information and/or data is entirely at your own risk. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Sites.

We expressly exclude, to the fullest extent permitted by law, all liability of Mitchells Wine Merchants, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Sites.

All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom mainland. We make no representation and will not be held liable for any use of the Sites by individuals from other locations.

Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and disclaim all liability in respect thereof.

The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchase products, you agree to be bound by the terms of these updates and amendments.

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

These Terms were last updated on 11/09/2014.

Email: [email protected]

Tel: 0114 2745587 mon-sat 10am – 5pm, hours after this will be shop enquiries only.

Mitchells Wine Merchants
354 Meadowhead
Sheffield
S8 7UJ

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.